FAQ Shipment How much does shipping cost? Where do you ship? How do I track my order? How soon will I get my package? See more Returns What is your return policy for footwear? How do I Return an Item How do I print a return label? How long does it take to receive my refund? See more Exchange What is your exchange policy? How can I request an exchange? How long does an exchange take? Can I exchange for a different width / style /size? See more Ordering How can I check my order status? Can I cancel my order? Can I change my order? What is Last Chance? See more Delivery I received a wrong or defective product. What can I do? My order is missing an item? My tracking shows my purchase was returned to you. What can I do? My return tracking shows delivered but I have not received a refund. What can I do? See more Product Care How do I find the right size? What is the difference between a regular and narrow width? Does Birkenstock have a warranty? The product is out of stock. Can I get notified when it's back in stock? See more Payment What payment methods are accepted? When will my credit card be charged? What can I do if my payment is declined? I noticed an unauthorized charge - what can I do? See more Member Account & Emails How do I set up an account? How do I reset my password? How do I unsubscribe from Birkenstock emails? How do I delete my account? See more Buy Online Pick Up In Store How do I know if the product is in stock at the store? What do I need to pick up my order? Am I able to pick up my order the same day? Can I exchange my pick up order? See more Care Essentials Can I return opened products? Can I use Birkenstock Care Essentials during pregnancy? What's the best order to use Birkenstock Care Essentials? How effective are Birkenstock Care Essentials? See more Gift Card/Certificate Can I return a gift certificate? Does a gift certificate have an expiration date? How do I check my gift certificate balance? How much time does it take for a virtual gift certificate to arrive? See more Privacy How do I delete my information? What is your privacy policy? Where do I learn more about your Consumer Privacy Policy? Career Where can I apply to work for Birkenstock? See more results
